Service Manager, Customs Solutions
Liebherr Group
full-time
Posted on:
Location Type: Office
Location: Madrid • Spain
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About the role
- Align demand planning with the overall IT and Customs strategy to ensure service relevance and future readiness.
- Assess impacts, risks, and dependencies of new demands across processes, systems, and organizational units.
- Maintain and refine the long term service roadmap based on regulatory changes, technology evolution, and business priorities.
- Document business requirements in a structured and comprehensive manner.
- Collaborate with developers and the software vendor to assess feasible solution options.
- Translate business requirements into actionable development tasks.
- Coordinate integration activities with adjacent systems (ERP, logistics, trade compliance tool, etc.).
- Validate delivery estimates, technical feasibility, and resource needs with development teams.
- Coordinate change readiness activities, including communication, training, and stakeholder alignment.
- Ensure that all changes are implemented with proper quality assurance.
- Lead projects as the responsible project manager, ensuring adherence to timeline, budget, and quality standards.
- Provide transparent reporting to all relevant stakeholders.
- Ensure operational support for all participating companies.
- Monitor service performance through KPIs and SLAs, ensuring continuous improvement.
- Manage incident, problem, and change processes in alignment with ITSM standards (ITIL).
Requirements
- Bachelor’s or Master’s degree in Business Informatics, Industrial Engineering, or similar.
- 5+ years of professional hands-on experience in the specialist area of sales, shipping, customs or IT ERP consulting.
- Experience in IT project management.
- Project management certification would be an advantage.
- Knowledge of global trade processes, customs clearance and compliance would be an advantage.
- Business fluent in English.
- Excellent communication and interpersonal skills, and ability to adapt to an international working environment.
- Willingness to travel international a few times a year, up to 10% of the time.
Benefits
- Competitive compensation and benefits package that recognizes your expertise.
- Flexible and hybrid working model.
- Creative freedom and responsibility to shape processes and solutions in our global transformation.
- Continuous learning and development with tailored training and certification opportunities.
- Meal vouchers.
- Life and accident insurance.
- Option to include a premium private health insurance package as part of the flexible remuneration.
- A safe, stable and international workplace within a trusted family business that invests in people.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
demand planningbusiness requirements documentationproject managementservice roadmap maintenanceintegration activities coordinationKPI monitoringSLA monitoringincident managementproblem managementchange management
Soft Skills
communication skillsinterpersonal skillsadaptabilitystakeholder alignmentleadershipcollaborationtransparencytraining coordinationorganizational skillsproblem-solving
Certifications
project management certification