Lids

Store Manager

Lids

full-time

Posted on:

Location Type: Office

Location: Merrimack • New Hampshire • United States

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Job Level

Junior

About the role

  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
  • Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.

Requirements

  • A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
  • Established ability to produce sales results while minimizing loss.
  • Proven supervisory skills, with capacity to deliver training material and assess retention.
  • Strong interpersonal and communication skills.
  • Ability and willingness to travel overnight for training and/or business meetings.
  • Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
  • Equal Employment Opportunity
  • Accessibility assistance for applicants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
recruitment strategytraining strategycompliance managementsales resultspayroll processcustomer feedback resolutionprocess changesteam managementperformance assessment
Soft Skills
interpersonal skillscommunication skillsleadershipteam engagementproblem-solvingadaptabilitycustomer servicetraining deliveryorganizational skills
Certifications
post-secondary education