Store Manager
Lids
full-time
Posted on:
Location Type: Office
Location: Kennesaw • United States
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Job Level
About the role
- Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
- Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
- Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.
- Ensure optimal customer service that values customers’ time and supports overall store operations.
- Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
Requirements
- A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
- Established ability to produce sales results while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Strong interpersonal and communication skills.
- Ability and willingness to travel overnight for training and/or business meetings.
- Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
- Comprehensive medical, dental, and vision coverage effective on your first day of employment.
- 401(k) plan with company match after 90 days, fully vested from day 110.
- 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program.
- Paid Time Off.
- Generous employee discount and exclusive perks.
- Ongoing career development, including discounted secondary education courses.
- A collaborative, innovative, and team-oriented work environment.
- Early Wage Access options to provide added financial flexibility.
- Uncapped monthly bonus potential.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
recruitment strategytraining strategyperformance managementsales resultscustomer service
Soft Skills
interpersonal skillscommunication skillsteam engagementrelationship buildingproblem resolution
Certifications
two year post-secondary education