Assistant Store Manager
Lids
full-time
Posted on:
Location Type: Office
Location: Tannersville • Pennsylvania • United States
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Job Level
About the role
- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
- Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
- Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
- Assist in recruiting and training store personnel on proper store operations and procedures.
- Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
- Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
- Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
- Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
- Maintain a professional appearance consistent with Company Dress Code Policy.
Requirements
- High school diploma or equivalent plus one year relative experience
- Established ability to produce sales results while minimizing loss
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
- Ability to work unsupervised.
Benefits
- 40% employee discount
- Paid Time Off
- health
- vision
- dental
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales resultsemployee schedulingrecruitingtrainingcustomer servicemerchandisinginventory managementgoal settingdiscipline administrationperformance indicators
Soft Skills
interpersonal skillscommunicationteam engagementleadershipproblem-solvingcustomer resolutionsupportive relationshipsindependenceprofessionalisminclusivity