Store Manager
Lids
full-time
Posted on:
Location Type: Office
Location: Chesapeake • Virginia • United States
Visit company websiteExplore more
Job Level
About the role
- Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
- Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
- Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
- Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
- Manage business disruptions and provide operational continuity.
- Execute operations-focused company-level directives, promotions, and initiatives.
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Requirements
- A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
- Established ability to produce sales results while minimizing loss.
- Proven supervisory skills, with capacity to deliver training material and assess retention.
- Strong interpersonal and communication skills.
- Ability and willingness to travel overnight for training and/or business meetings.
- Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
- Competitive salary
- Paid time off
- Flexible work arrangements
- Employee discounts
- Training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales resultstraining material deliveryperformance managementcustomer serviceoperational continuityrecruitment strategyonboardingteam engagementprocess changeskey performance indicators
Soft Skills
interpersonal skillscommunication skillsleadershipteam engagementproblem-solvingrecognitioncheck-inscustomer feedback resolutiontraining assessmentadaptability