Assistant Store Manager
Lids
full-time
Posted on:
Location Type: Office
Location: Grapevine • Texas • United States
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Job Level
About the role
- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager
- Engage team members by creating a fun and productive environment
- Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs)
- Resolve customer feedback and address issues in the moment
- Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store
Requirements
- High school diploma or equivalent plus one year relative experience
- Established ability to produce sales results while minimizing loss
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
- Ability to operate a computer, as well as maneuver relative software programs
- Ability to lift up to 50 pounds
- Ability to climb a ladder and work with hands overhead
- Standing required for up to 100% of the work time
- Ability to work unsupervised
Benefits
- 40% employee discount
- Paid Time Off
- Health insurance
- Vision insurance
- Dental insurance
- 401(k) plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales resultscustomer feedback resolutionemployee schedulinggoal settingdiscipline administrationlifting up to 50 poundsladder climbingworking with hands overhead
Soft Skills
interpersonal skillscommunication skillsteam engagementleadershipproblem-solving
Certifications
high school diploma or equivalent