Help Desk Technician
Lids
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • United States
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About the role
- Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
- Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
- Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
- Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
- Document issues in the ticketing system
- Communicate technical solutions to a non-technical workforce
- Complete and close the Help Desk tickets under your assignment in a timely manner
- Provide regular status updates to the Manager of IT Operations
Requirements
- Minimum 2 years’ experience providing Help Desk support to medium-sized companies
- Excellent communication and interpersonal skills
- Strong problem solving and communication skills
- In-depth knowledge of computer systems, networking, and mobile device
- IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies.
- Retail point-of-sale systems
Benefits
- Hybrid schedule
- Evening/weekend availability
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Help Desk supporttroubleshootingdiagnostic techniquescomputer systemsnetworkingmobile devicesretail point-of-sale systems
Soft skills
communication skillsinterpersonal skillsproblem solvingcourteous solutionsstatus updates
Certifications
IT-related degree