Lids

Assistant Store Manager

Lids

full-time

Posted on:

Location Type: Office

Location: Mesquite • Texas • United States

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Job Level

Junior

About the role

  • Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
  • Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
  • Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and LIDS overall.
  • Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.

Requirements

  • High school diploma or equivalent plus one year relative experience
  • Established ability to produce sales results while minimizing loss
  • Strong interpersonal skills and the ability to communicate verbally in a clear professional manner
  • Ability to operate a computer, as well as maneuver relative software programs
  • Ability to lift up to 50 pounds
  • Ability to climb a ladder and work with hands overhead
  • Standing required for up to 100% of the work time
  • Ability to work unsupervised
Benefits
  • Monthly store sales bonuses
  • 40% employee discount
  • Paid Time Off
  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales resultscustomer serviceemployee schedulingdiscipline administrationgoal settingLIDS Training ProgramsKPI achievement
Soft skills
interpersonal skillscommunicationteam engagementproblem resolutionleadership
Certifications
high school diploma