Lids

Store Manager

Lids

full-time

Posted on:

Location Type: Office

Location: Silver Spring • Maryland • United States

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Salary

💰 $31,200 - $58,656 per year

Job Level

Junior

About the role

  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  • Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
  • Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications and other employee records as needed.
  • Lead and monitor the store’s ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
  • Address all employee concerns or issues, including knowing when to partner with internal support (e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action.
  • Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
  • Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
  • Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
  • Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
  • Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
  • Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
  • Manage team’s compliance within the scheduling and payroll process to align with policies, procedures, budgets, and applicable law.
  • Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
  • Manage business disruptions and provide operational continuity (e.g. store closures, employee absenteeism, schedule / wages, operating hours impact, etc.)
  • Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).

Requirements

  • A two year post-secondary education and one-year related experience; or equivalent combination of education and experience.
  • Established ability to produce sales results while minimizing loss.
  • Proven supervisory skills, with capacity to deliver training material and assess retention.
  • Strong interpersonal and communication skills.
  • Ability to operate a computer, as well as maneuver relative software programs.
  • Ability to lift up to 50 pounds.
  • Ability to climb a ladder and work with hands overhead.
  • Standing required for up to 100% of the work time.
  • Ability and willingness to travel overnight for training and/or business meetings.
  • Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
Benefits
  • Additional benefits
  • Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales resultstraining material deliveryemployee record managementperformance managementcustomer serviceschedulingpayroll complianceoperational continuityteam member onboardingtimecard management
Soft skills
interpersonal skillscommunication skillssupervisory skillsteam engagementproblem-solvingrelationship buildingadaptabilityleadershipcollaborationemployee recognition