Technical Support Specialist
Libra Solutions
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Job Level
About the role
- Help educate current and prospective customers about the MoveDocs platform
- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips
- Diagnose technical issues and assist with IT requests
- Train or educate internal users and create training programs or materials
- Compile a database of common questions or issues to develop FAQs or troubleshooting guides
Requirements
- Minimum of 1 year of experience in a support function working in a healthcare, legal environment or IT
- Solid desktop skills – word processing, spreadsheet development, operating in a collaborative platform environment (e.g., Microsoft Teams, Zoom, etc)
- Ability to apply analytical and problem-solving skills to day-to-day tasks and workflow
- Excellent/ professional communication and documentation skills
- Ability to work independently and manage multiple tasks simultaneously
- Ability to collaborate to solve problems as needed to help the broader team
- Background in healthcare system workflow or personal injury case management is plus
- Must be comfortable working a scheduled 8-hour shift within the hours of 7:00 a.m. to 7:00 p.m. CST
Benefits
- We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingdatabase managementFAQ developmenttraining program creationword processingspreadsheet developmentanalytical skillsproblem-solving skillsdocumentation skills
Soft Skills
communication skillsindependencetask managementcollaborationcustomer educationproblem-solvingtime managementadaptabilityinterpersonal skillsorganizational skills