Libra Solutions

Legal Assistant/Account Manager

Libra Solutions

full-time

Posted on:

Location Type: Office

Location: Huntersville • North Carolina • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • **Position Summary/Objective: **This position is the direct contact for all post-funding functions for their accounts/law firms.
  • __**Essential Functions:**__
  • - Manage a book of assets based on accounts/law firms and serve as the primary post-funding firm manager
  • - Obtain quarterly updates from law firm partners
  • - Negotiate account balance deductions at the conclusion of cases
  • - Verify account data is accurate
  • - Identify opportunities for new business or maintenance needs and collaborate with assigned salesperson to accomplish
  • - Deliver exceptional customer service
  • - Identify opportunities to drive new and recurring business
  • - Evaluate ongoing performance of law firm accounts against the standards of each product and determine proper escalation when needed

Requirements

  • - High School or GED required
  • - 1-3 years of relevant industry or legal experience is preferred
  • - Ability to review and analyze data to render a decision
  • - Exceptional interpersonal skills with a strong focus on customer service
  • - Ability to manage multiple projects at a time while paying strict attention to detail
  • - Adaptability and strong critical thinking skills
  • - Excellent written and verbal communication skills
  • - Ability to calculate, explain and justify reductions in the context of the broader settlement
  • - Independently handle difficult conversations and identify when escalation is needed
  • - Effectively collaborate in a team environment, take ownership of tasks and complete objectives promptly
  • - Ability to understand processes and identify improvement opportunities
  • - **Must be able to work in-office at our office location in Huntersville, NC.**
Benefits
  • We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisaccount managementnegotiationcustomer serviceproject management
Soft skills
interpersonal skillsattention to detailadaptabilitycritical thinkingwritten communicationverbal communicationteam collaborationownershipproblem-solving
Certifications
High School diplomaGED