Liberty

Customer Service Representative

Liberty

full-time

Posted on:

Location Type: Office

Location: Litchfield Park • Arizona • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
  • Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
  • Generate and manage service orders, providing customers with updates on service requests
  • Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
  • Handle routine cash drawer management and balance transactions at the end of each day
  • Perform other responsibilities as requested by leadership to support overall team objectives

Requirements

  • High school diploma or equivalent required
  • 3+ years of experience in a call center or high-volume customer service environment
  • Bilingual in English/Spanish required
  • Ability to manage a large volume of calls with professionalism, patience, and efficiency
  • Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
  • Previous cash handling experience is a plus
  • Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
  • Valid state driver's license
Benefits
  • Collaborative environment with a genuine flexible working policy
  • 401k Plan with matching
  • Share purchase/match plan
  • Leadership Development Program
  • Volunteer paid days off
  • Employee Assistance Program
  • Achievement fund
  • Free parking
  • Variety of Health & Wellness programs
  • Discount and Perks program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash handlingpayment processingcredit card transactionsservice order managementrecord keepingbilling inquiriesservice requestsaccount management
Soft skills
communication skillsproblem-solving skillsempathypatienceprofessionalismattention to detailpositive attitudeefficiency
Certifications
high school diplomavalid state driver's license