Director, Surety System Strategy and Alignment
Liberty Mutual Insurance
full-time
Posted on:
Location: California, Massachusetts, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $134,000 - $254,000 per year
Job Level
Lead
Tech Stack
AndroidWordPress
About the role
- Support Surety’s grow/transform technology investments (especially AI/digital initiatives) to deliver scalable solutions that meet Global Surety’s needs and priorities.
- Support Surety grow/transform technology investments through discovery, design, and launch to enhance user experience and drive sustainable growth.
- Collaborate to solve problems, devising solutions for our internal underwriting customers and our strategic broking partners.
- Work in partnership with Business Agility, Technology, Data science, Enterprise Architecture, Process and Change Management and other functions to help deliver clean and easy-to-use functionalities and products which enhance user experience.
- Support solutions post launch and take responsibility for ongoing improvement alongside Product Owners, ensuring enhancements are efficiently and effectively embedded across Global Surety and aligned with business and digital strategy.
- Act as Surety’s planning lead for the GRS technology prioritization process, including development of robust business cases, KPIs and measuring ROI.
- Partner with Underwriting Support and Underwriting Operations to drive standard business processes as part of technology builds.
- Proactively identify and evaluate opportunities to embed emerging technologies, particularly generative AI, into technology builds.
- Coordinate with Business architecture team to represent Global Surety as we stand-up and mature this new discipline.
- Understand markets, competition, and user requirements in depth.
- Ensure technology deliveries achieve desired business outcomes, KPIs and measures of success.
- Work closely with Underwriting Support and Underwriting Operations, product owners, developers, designers, project managers, etc. to help design, develop and deliver customer centric underwriting digital products.
- Track decisions, monitor deliveries to maintain business commitments, and escalate issues.
- Leverage knowledge of surety products to capitalize on opportunities and influence product related decisions.
- Actively engage in forums that support the operations partnership with business agility and technology, ensuring engagement models are effective and delivering value.
Requirements
- Bachelor's degree and minimum of 7 years of experience
- Industry or functional experience in insurance or surety and distribution
- Experience in defining, prioritizing and implementing AI and data driven solutions to deliver significant and measurable business value
- Track record of delivering technology enabled business change
- Experience working with Agile teams
- Strong project management capabilities
- Fluent English and one other language preferred.
- Strategic mindset and ability to work cross functionally at a fast pace
- Demonstrated ability to lead complex strategic initiatives
- Influencing without authority across a wide range of groups
- Advanced initiative management skills governance, influencing, problem solving, pace setting
- Excellent communication skills, both written and verbal