Customer Support Specialist
Zenergi
Salary
💰 £28,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- Provide email and telephone support to Nutracheck members on diet, health and weight management.
- Handle membership, app usage and technical support queries primarily via email; assist on the Helpline.
- Empathise with members and deal sensitively with weight and health issues.
- Perform technical checks and use initiative to resolve issues; liaise with technical team.
- Maintain accurate customer contact records and always look to add value to customer interactions.
- Deliver ad hoc projects such as customer research, feature development support and testing new functionality.
Requirements
- Confident using technology and familiar with iOS and/or Android phones and downloading apps.
- Excellent standard of written English and grammar; clear, concise and friendly writing style.
- Logical problem solving and confidence performing technical checks; work closely with technical team.
- Confident telephone manner; good listener, friendly, calm and patient.
- Helpful ‘can do’ attitude; seek best solutions for members.
- Good team player and flexible attitude to work demands and practices.
- Reliable and trustworthy when working unsupervised.
- Proactive approach to continuous personal development.
