LGC

Field Service Engineer II

LGC

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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About the role

  • Delivers industry leading service through instrument installations, training, preventative maintenance, repairs, operational assistance, and trade shows to customers and operators.
  • Completes individual performance with training customers onsite which includes, conducting preventative maintenance, and instrument repairs.
  • The Field Service Engineer II will be expected to provide service support independent of direct oversight.
  • They will develop strong relationships through professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions, providing system start-up, integration support, and production optimization to meet needs for the customer.
  • Field service efforts include on-site support for: all technical issues that could not be resolved remotely, start-up, commissioning and training, test and repair, and preventative maintenance of equipment.
  • Participates and at times performs delivery of on-site operator and technical training to customers.
  • Takes lead and also collaborates when needed with other FSE’s and Technical Advisor team to resolve customer issues, improve processes, define corrective actions, and remain responsible for completion of service cases to meet customer satisfaction.
  • This position contributes to achieve specific service-related key performance indicators as defined for revenues, profit, and service order volumes in accordance with our shared corporate values to allow service to permeate through everything we do.

Requirements

  • 2-year degree in a mechanical, industrial, or electrical technical field with knowledge in the application of basic engineering principles, theories, and techniques or equivalent amount of experience
  • 3 years’ experience in Field Service
  • Valid driver’s license and good driving record
  • Must have a clean criminal record due to travel visa qualification requirements
  • Preferred Qualifications: 3 years’ experience in Field Service in the Life Science field or Ag-Bio Science field
Benefits
  • Competitive compensation with strong bonus program
  • Comprehensive medical, dental, and vision benefits for employees and dependents
  • FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
  • Deductible Buffer Insurance and Critical Illness Insurance
  • 401(k) retirement plan with matching employer contribution
  • Company-paid short- and long- term disability, life insurance, and employee assistance program
  • Flexible work options
  • Pet Insurance for our furry friends
  • Enhanced Parental leave of 8 additional weeks
  • PTO that begins immediately
  • Town Hall monthly meeting onsite/virtual, Cheer program where employees are recognized for outstanding work, Company wide social events, frequent catered lunches and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
preventative maintenanceinstrument repairssystem start-upintegration supportproduction optimizationtechnical issue resolutioncommissioningoperator trainingcorrective actionskey performance indicators
Soft skills
professionalismunderstandingtactfairnesstechnical knowledgecollaborationcustomer satisfactionprocess improvementindependenceleadership
Certifications
2-year degree in mechanical field2-year degree in industrial field2-year degree in electrical fieldvalid driver's licenseclean criminal record