Customer Experience Operations Executive
Leyton
full-time
Posted on:
Location Type: Hybrid
Location: Casablanca • Morocco
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About the role
- Administer customer satisfaction surveys (cold and warm)
- Collect, analyze and track customer feedback
- Contribute to the implementation of KPIs and monitoring tools
- Ensure the quality and compliance of collected data
- Identify cross-selling and lead-generation opportunities
Requirements
- Experience in call handling
- Language skills: fluent Italian required + French or English
- Proficient in Microsoft Office and comfortable with digital tools
- Good listening skills, confidentiality, strong organizational skills and rigor
- Ability to work independently and as part of a team
Benefits
- Work–life balance
- Career development opportunities
- Coaching & continuous learning
- Attractive employee benefits
- Partnerships for leisure activities
- Possible involvement in CSR projects
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysiscustomer feedback trackingKPI implementationdata quality assurancelead generation
Soft Skills
listening skillsconfidentialityorganizational skillsindependenceteamwork