LexRoom Arbitration Support

Customer Support Specialist

LexRoom Arbitration Support

full-time

Posted on:

Location Type: Hybrid

Location: Milan • Italy

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Salary

💰 €25,000 - €35,000 per year

Job Level

Junior

About the role

  • Become an expert on Lexroom.ai and act as a trusted advisor for customers, answering their request for support and proactively engaging with them to ensure satisfaction and usage of the product.
  • Conduct regular check-ins and feedback sessions to monitor customer satisfaction, resolve issues, and identify opportunities for improvement.
  • Act as the bridge between customers and internal teams, gathering insights to improve processes, enhance the product, and drive customer retention.

Requirements

  • 0-1 year of experience in customer-facing roles (Customer Support, Customer Success, Sales, Operations, or similar).
  • Familiar with sales and customer support tools (HubSpot, Notion, etc.).
  • Proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.
  • Bonus: Law degree (not mandatory but a plus).
  • Fluent in Italian and English.
Benefits
  • Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.
  • Health Insurance: Comprehensive coverage to ensure peace of mind.
  • Meal Vouchers: Daily support to make your lunch breaks easier.
  • Performance Bonuses: Rewards tied directly to measurable results.
  • Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
proactive mindsetproblem solvingcustomer satisfactioncustomer retentioncommunication
Certifications
Law degree