Lexmark

Field Service Technician

Lexmark

full-time

Posted on:

Location Type: Office

Location: Atlanta • United States

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About the role

  • Respond to dispatched service calls in an assigned territory within Customer SLA commitments
  • Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
  • Effectively schedule dispatched calls to manage SLA requirements across assigned activities
  • Ensure regular and effective communication with customers to ensure awareness of call acceptance, ETA, status and closure
  • Assist customer with any reported issues or questions on Lexmark product(s) or offerings
  • Support Customer training on appropriate usage of Lexmark product & features
  • Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
  • Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
  • Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
  • Present a positive image through proper attire, communication skills and personal grooming.
  • From time to time, engage in special activities, responsibilities, and projects as needed to support Customer devices

Requirements

  • 3-5 years in field service or customer break/fix support
  • Strong electro-mechanical aptitude
  • Experience in servicing printers, hard copy devices, or imaging products
  • Excellent driving record
  • Valid GA State driver’s license
  • Reliable transportation required
  • Sound administrative skills
  • Ability to frequently and properly lift up to 60 pounds
  • Microsoft Office Suites is Highly desirable - Including Outlook, Teams and Excel
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
electro-mechanical aptitudediagnoserepairmaintenanceinventory managementdata reportingcall trackingcustomer trainingservice procedureslifting up to 60 pounds
Soft Skills
communication skillsorganizational skillscustomer servicetime managementproblem-solving
Certifications
valid GA State driver’s license