LexisNexis

Solutions Consultant – CounselLink

LexisNexis

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Salary

💰 $59,200 - $98,600 per year

About the role

  • Owning the post‑sale customer relationship, acting as the primary point of contact and strategic advisor.
  • Leading onboarding, ensuring customers achieve early and sustained value.
  • Developing and executing success plans, defining customer goals, value milestones and measurable outcomes.
  • Monitoring customer health (e.g. usage, adoption, engagement, NPS), proactively addressing risks and driving retention.
  • Delivering regular business reviews aligned to customer priorities, performance and value delivery.
  • Championing customer feedback, advocating for user needs and influencing product and service improvements.
  • Partnering with Account Managers to ensure seamless handovers, coordinated account strategy and renewal alignment.
  • Working with Product, Marketing and other cross functional teams to deliver an integrated customer experience.
  • Providing account insights, risk assessments and strategic recommendations to the Regional Manager, Customer Success (RMCS).
  • Maintaining accurate customer documentation and activities in CRM and CS systems (e.g. Salesforce).

Requirements

  • Proven experience in Customer Success, Account Management or similar customer‑facing roles within SaaS or B2B environments.
  • Excellent understanding of the subscription lifecycle, including onboarding, adoption strategies and retention drivers.
  • Excellent communication and engagement skills, able to influence stakeholders at all levels.
  • Analytical and data‑driven, with the ability to translate insights into compelling narratives and actionable recommendations.
  • Highly organized, proactive and comfortable managing a diverse portfolio in a fast‑paced environment.
  • Knowledge of Elsevier’s products and services or experience in related industries.
Benefits
  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
  • Promotes a healthy work/life balance across the organization.
  • Numerous wellbeing initiatives.
  • Shared parental leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementOnboardingAdoption StrategiesRetention DriversData AnalysisCRM SystemsSaaSB2B
Soft Skills
CommunicationEngagementInfluencingAnalyticalOrganizationalProactiveStakeholder Management