LexisNexis

Customer Onboarding Specialist

LexisNexis

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $42,200 - $70,400 per year

About the role

  • Delivering superior client service and ensure each customer interaction reinforces confidence in LexisNexis.
  • Managing and coordinate onboarding activities as the customer’s primary point of contact, guiding them through both live and digital touchpoints.
  • Utilizing automation tools, workflow platforms, and AI-assisted onboarding processes to streamline customer setup and reduce time-to-value.
  • Diagnosing and resolve issues using department tools, resources, and business judgment, escalating unresolved matters when appropriate.
  • Monitoring and optimizing digital onboarding journeys, identifying friction points and recommending improvements.
  • Creating onboarding documentation, digital guides, and AI-enhanced self-service training materials that support scalable customer success.
  • Using generative AI solutions to accelerate content creation, analyze customer inquiries, and enhance knowledge resources.
  • Leveraging onboarding analytics and dashboards to track progress, measure customer engagement, and propose enhancements.
  • Collaborating with cross-functional teams to evolve onboarding workflows, automation capabilities, and customer experience technologies.
  • Serving as a role model demonstrating continuous improvement, professionalism, and alignment with company objectives.
  • Promoting excellence through high productivity, accuracy, and quality-focused decision-making.
  • Working effectively as part of a team, fostering collaboration and proactively supporting team initiatives.

Requirements

  • Be fluent English proficiency.
  • Have a bachelor’s degree or equivalent work experience.
  • Have great communication skills and a professional, customer-centric disposition.
  • Be detail orientation with the ability to follow structured processes and contribute to continuous improvement.
  • Have self-motivation and strong time-management skills.
  • Be proficient with Microsoft Office tools; exposure to workflow automation and digital onboarding tools is highly desirable.
  • Have experience with CRM systems; familiarity with automation platforms (e.g., Salesforce automation) is a plus.
  • Have interest or experience in applying generative AI tools for content creation, analysis, or customer engagement.
  • Have impressive problem-solving ability and commitment to resolving customer issues efficiently.
  • Have the ability to earn customer trust and foster positive relationships.
  • Be willing to work effectively in a complex matrixed environment.
Benefits
  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
  • Healthy work/life balance across the organization.
  • Numerous wellbeing initiatives.
  • Shared parental leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workflow automationdigital onboardinggenerative AICRM systemscustomer engagementproblem-solvingcustomer successanalyticsdocumentation creationcontent creation
Soft Skills
communicationcustomer-centric dispositiondetail orientationself-motivationtime-managementcollaborationcontinuous improvementprofessionalismtrust-buildingteamwork