LexisNexis

Account Development Manager

LexisNexis

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Manage all commercial interactions with assigned accounts, focusing on growth opportunities and maintaining strong relationships with existing clients
  • Identify and execute on upsell and cross-sell opportunities in collaboration with the Client Engagement Manager
  • Handle customer queries from the automated renewal process, addressing cancellation and downsell requests effectively to retain clients
  • Manage customer conversations when they request to speak to a representative rather than selecting a renewal option through the self-service portal
  • Follow up on marketing leads from existing customers to explore potential growth opportunities
  • Follow up with customers who engage with in-app offers
  • Leverage data insights and recommendation engines to prioritize efforts on customers with the highest growth potential and to understand common subscription patterns among similar customers
  • Uncapped Commission Structure will be a reward for meeting and exceeding the growth and retention targets set for the territory, in addition to the opportunity for Quarterly Sprint Incentives

Requirements

  • Degree qualified with proven experience in account management, business development, or a similar role within the SaaS/Legal industry
  • Strong commercial acumen, excellent communication skills, and a data-driven mindset
  • Degree qualified with demonstrated years of work experience in Sales preferably in the legal solutions market
  • Be able to demonstrate high levels of achievement and performance against sales objectives
  • Proficient in solution selling or software sales
  • Strong communication, negotiation and numeracy skills
  • Be able to collaborate and partner to meet customer needs
Benefits
  • Discounted Health plan rate and Optical Assistance
  • Life assurance and income protection
  • Option to buy additional Annual Leave days
  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources
  • Retail discounts and cashback offers
  • Global discounts and free wellbeing & learning classes
  • Electric Vehicle Novated Leasing
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness developmentsolution sellingsoftware salesdata analysisupsellingcross-sellingcustomer retentionsales objectivesnumeracy
Soft Skills
communicationnegotiationcollaborationcommercial acumendata-driven mindsetrelationship managementcustomer serviceperformance achievementproblem-solvinginterpersonal skills
Certifications
degree in relevant field