LevelUp - WordPress Technical Support & Outsourcing

Buyer

• Serve as the dedicated procurement partner for your assigned business function, acting as the primary contact for stakeholders on all procurement activities and ensuring alignment on project goals and requirements.
• Coordinate across business owners, finance, the CFO's office, and the wider procurement team to ensure purchasing activities proceed smoothly.
• Manage the end-to-end P2P lifecycle: sourcing, vendor negotiation, contract review and redlining, routing to Legal/Security, requisitions, and PO issuance.
• Engage directly with vendors on behalf of business owners, setting the commercial tone, pushing back when necessary, and protecting the company's commercial position.
• Enforce procurement policies, ensuring all spend is committed through a PO before engaging vendors (regardless of cost) and vetting everything via intake forms.
• Capture mandatory contract metadata, service dates, and renewal clauses within the procurement system to support the "Accrual Engine" and automate month-end close.
• Act as the "Receipt Gate" by confirming service satisfaction with users and entering confirmation data into the procurement system to enable 3-way matching.
• Maintain visibility on upcoming renewals across your portfolio, identifying savings opportunities, supporting cancellations, and providing stakeholders with forward-looking insights on renewals and contract wind-downs.
• Resolve service and billing issues while utilizing vendor scorecards to maintain high performance standards.

Procure-to-Pay Buyer

Customer Success Manager

• Take ownership of the end-to-end renewal process for assigned high-volume accounts, guaranteeing timely contract execution and sustaining a high Gross Revenue Retention (GRR).
• Administer the customer relationship, including processing amendments, addressing billing inquiries, and ensuring CRM data accuracy.
• Evaluate, process, and accurately execute customer downgrade requests in accordance with company policy, ensuring retention risks are identified, documented, and managed through internal escalation or value-based discussions.
• Contribute to special projects and customer-centric initiatives, such as targeted campaigns, process pilots, and operational programs aimed at boosting retention and efficiency.
• Lead customer calls and virtual meetings to facilitate commercial execution and address customer requirements throughout the renewal and retention lifecycle.
• Collaborate daily with a team of Customer Success Managers (CSMs) to deliver a seamless, unified customer experience.
• Serve as the primary point of contact for commercial escalations within your squad, partnering with Finance and Legal departments to overcome renewal obstacles.
• Maintain impeccable CRM hygiene by updating renewal dates, contact information, and commercial notes in real-time to enable accurate executive forecasting.
• Proactively identify bottlenecks within the high-volume renewal workflow and recommend automation or process enhancements to elevate squad efficiency.
• Drive relentless execution to meet and exceed team-based KPIs, including Net Revenue Retention (NRR), On-Time Renewal Rate, and Task Completion Speed.

Procure-to-Pay Buyer

Customer Success Specialist