LevelTen Energy

Account Manager

• Own North American renewal and net retention performance
• Deliver against subscription retention targets across the NA book of business.
• Build and operationalize a renewals motion that works across developer, buyer, advisor, and data center segments.
• Surface churn risk early, lead save plays, and ensure forecast accuracy in Salesforce.
• Drive Net Revenue Retention through structured expansion plays within existing accounts.
• Drive marketplace engagement across the NA customer base
• Increase the rate at which active accounts submit projects, issue buy-side RFPs, respond to surveys, and contribute market signals to the LevelTen ecosystem.
• Partner with Product and Marketing on engagement campaigns and customer education that drive recurring marketplace activity.
• Connect customer engagement to success fee revenue by helping accounts move opportunities through to executed transactions.
• Lead and develop a high-performing team
• Manage a 7-person organization with 3 direct reports, including a manager layer; coach, hire, and level up talent across the team.
• Install consistent account management playbooks, QBR cadences, and customer health-scoring practices.
• Develop high-potential team members into the next generation of LevelTen leaders.
• Lead cross-functionally across Customer Engagement and the broader business
• Partner with North American Sales leadership on new-business-to-AM handoffs and joint account expansion.
• Partner with European Account Management and Sales leadership to maintain a globally consistent customer experience and effectively manage global accounts.
• Partner with Sales Operations on Salesforce hygiene, reporting, and enablement.
• Represent the voice of the North American customer to Product and the broader leadership team.
• Own executive engagement with strategic NA accounts
• Maintain senior relationships with named strategic customers across developers, corporate buyers, utilities, advisors, and hyperscalers.
• Be a credible, senior voice with C-suite stakeholders on the clean energy market, LevelTen’s products, and the marketplace opportunity.
• Travel up to 15% for customer visits, industry events, and team gatherings.

Senior Director, Account Management