Level Access

Commercial Account Manager

Level Access

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – to drive the highest contract value retention rates possible.
  • Partner with customer success manager(s) to steer clients down successful paths; help clients on their accessibility journey and maintain high levels of engagement.
  • Identify areas for growth including up-sells from current product subscriptions and cross-sells into new product subscriptions.
  • Deliver compelling arguments for digital accessibility to various audiences via virtual and in-person presentations.
  • Partner with internal stakeholders to craft proposals matching unique customer use cases.
  • Develop and maintain quarterly and annual strategic account plans.
  • Utilize CRM and sales enablement technologies to manage prospect/client communications, activities, and tasks.

Requirements

  • 4+ years of business-to-business sales experience, preferably in an Account Management role serving mid-market accounts
  • Experience with solution-selling/consultative selling methodologies
  • Experience managing a current book of business (renewals and expansion)
  • Deep understanding of business concepts for large national and international corporations
  • Ability to navigate commercial discussions across large organizations and matrixed environments
  • Ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience
  • Comfort with change management + a start-up appetite to move quickly and try new things
  • College degree or equivalent experience preferred
Benefits
  • Competitive benefits package
  • Bonus opportunities
  • Generous paid time off
  • Paid holidays
  • Programs designed to support employee well-being and work-life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business-to-business salesaccount managementsolution-sellingconsultative sellingrenewals managementexpansion managementstrategic account planningdigital accessibility
Soft Skills
relationship buildingpersuasioncommunicationchange managementadaptabilityengagementcollaboration