Operations Manager – Home Services
Level 9 Virtual
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Tech Stack
About the role
- Oversee daily office operations to ensure efficiency and organization
- Coordinate communication between leadership, office staff, and field technicians
- Manage and optimize scheduling for inspections, jobs, and internal priorities
- Ensure operational tasks are completed accurately and on time
- Resolve routine operational issues and maintain workflow continuity
- Oversee or assist with administrative functions such as: inbound call handling and lead intake, scheduling and calendar coordination, proposal coordination, client follow-ups, CRM data management and accuracy, payment processing, review requests coordination related to job documentation or samples
- Review current workflows and identify areas for improvement
- Develop and document operational processes
- Ensure systems and procedures are followed consistently
- Train and support administrative staff
- Delegate responsibilities and ensure tasks are completed accurately
- Provide feedback and support ongoing team performance
- Work closely with field teams to support scheduling and logistics
- Communicate schedule updates and operational changes
- Ensure field teams have the support needed to perform their work efficiently
Requirements
- Bachelor’s degree required
- Experience in operations management, office management, or administrative leadership
- Previous experience in the home services industry (restoration, environmental services, HVAC, plumbing, construction, property services, etc.)
- Experience coordinating with teams or managing staff
- Strong organizational and problem-solving skills
- Excellent English communication skills (both written and verbal)
- Comfortable working independently with minimal supervision
- Experience using CRM systems, Google Workspace, and other cloud-based tools
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementoffice managementadministrative leadershipschedulingworkflow optimizationCRM data managementpayment processinglead intakeproposal coordinationprocess documentation
Soft Skills
organizational skillsproblem-solving skillscommunication skillsteam performance supportdelegationindependent workfeedback provisionstaff trainingcoordinationworkflow continuity
Certifications
Bachelor’s degree