Level 10, LLC

Field Solutions Engineer

Level 10, LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Purpose: deliver technical expertise, customized solutions, and excellent customer support
  • Scope: support customers in complex or specialized environments; roles include Field Solutions Manager, Lead, and Engineers
  • Responsibilities: technical consultation, solution design and architecture, implementation and deployment, testing and validation
  • Responsibilities: customer training and ongoing support, collaboration with product teams, documentation and reporting

Requirements

  • Provide technical expertise and consult customers on solutions
  • Design customized solutions considering scalability, performance, security, and integration
  • Oversee implementation and deployment at customer sites
  • Conduct testing, validation, troubleshooting, and optimization
  • Deliver customer training and provide ongoing technical support
  • Collaborate with product development and share field feedback
  • Maintain documentation of solutions, configurations, and support activities
  • Build and maintain strong customer relationships and provide strategic guidance