Lessen

Facility Manager

Lessen

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • United States

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About the role

  • Manage and have ownership of the complete work order life cycle from creation to resolution including provide facilities helpdesk services
  • Hire and train vendors, review vendor bids and proposal and monitor and assess vendor performance Schedule, coordinate and manage outside contractors for the service completion within agreed upon SLA’s
  • Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services Manage building-specific maintenance requirements, disaster recovery services as appropriate and within health, safety and environmental procedures
  • Develop key client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
  • Provide regular client status updates, if applicable
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned Respond to client inquiries, requests and concerns for timely issue resolution and maintain on-going client communication on resolution status to ensure client satisfaction.

Requirements

  • Bachelor’s degree or equivalent facilities management experience
  • 3 + years of facilities management experience
  • Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
  • Client relationship management skills
  • Communication and organizational skills
  • Experience in facilities management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Benefits
  • Competitive compensation
  • Health, Dental, Vision, Life, Disability options
  • 401K retirement savings plan
  • Paid vacation, federal and floating holidays
  • Maternity/Paternity Pay
  • Career advancement opportunities
  • All the tools you'll need to be successful
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
facilities managementwork order managementvendor managementmaintenance managementbuilding engineeringcapital projectsdisaster recovery servicescapacity planningSLA management
Soft Skills
client relationship managementcommunication skillsorganizational skillsproblem-solvingcollaborationstrategic decision-makingconfidentialityclient communicationissue resolutiontraining
Certifications
Bachelor's degree