Lesaffre North America

Technical Account Manager

• Provide technical support and services to new, existing, and potential accounts
• Assist sales team in gaining new business and maintaining client relationships
• Ensure timely and accurate completion of product application and line extension projects
• Conduct field evaluations and provide recommendations for product improvements
• Communicate technical information through reports and database inputs
• Maintain accurate testing instructions and provide technical service to customers
• Assist in project development and design
• Stay updated on industry trends and baking processes
• Attend trade shows, summits, and continuing education to share insights
• Provide technical training and ensure customer satisfaction
• Communicate effectively with management and production personnel
• Troubleshoot application problems and participate in product testing
• Identify market opportunities and make recommendations for new product development

Technical Services Manager – Baking

Support Engineer

• Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
• Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
• Train and support Business Managers on application details, product performance, and technical selling points
• Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
• Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
• Develop technical partnerships with academia and research institutes to investigate product performance
• Act as the regional technical expert, building relationships with key customers and driving new business opportunities
• Remain active in technical networks to contribute to industry knowledge sharing and training
• Monitor industry innovations and technological trends, providing quarterly landscape reports to management
• Represent Procelys at regional technical events through lectures and presentations
• Perform other duties as assigned

Technical Support Manager – Biopharma

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture
• Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions
• Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
• Train and support Business Managers on application details, product performance, and technical selling points
• Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
• Serve as the main technical point of contact and project leader between commercial, applications, and quality teams
• Develop technical partnerships with academia and research institutes to investigate product performance
• Act as the regional technical expert, building relationships with key customers and driving new business opportunities
• Remain active in technical networks to contribute to industry knowledge sharing and training
• Monitor industry innovations and technological trends, providing quarterly landscape reports to management
• Represent Procelys at regional technical events through lectures and presentations

Inside Sales

• Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption
• Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships
• Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination
• Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction
• Develop and execute account plans to grow sales and profitability within assigned inside-sales territory
• Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions
• Manage a high-volume pipeline of leads and opportunities to support sustained growth
• Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed
• Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams
• Support the introduction of new products, programs, and promotions to accelerate adoption
• Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery
• Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts
• Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience
• Contribute insights related to customer trends, competitive activity, and product performance
• Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts
• Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach
• Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting
• Represent Lesaffre with a responsive, solution-oriented, partnership mindset
• Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues
• Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment

Technical Services Manager – Baking

Technical Support Manager – Biopharma

Technical Support Manager – Biopharma

Inside Sales Manager