LES SAISIES VILLAGES TOURISME

Manager

• Lead the Booking Center team (3 employees): supervision, administrative management (drafting contracts, terms and conditions, etc.), and budget management;
• Monitor and develop commercial activity: product design, pricing policy, go-to-market, and sales tracking;
• Optimize the department’s commercial performance by increasing revenue and margins in both winter and summer seasons;
• Maintain close relationships with all accommodation providers in the destination (professional operators and private owners): define commercial conditions, draft contracts, manage inventory, set pricing and commission rates, share sales strategies, and onboard private owners;
• Drive the B2B strategy (tour operators, company clients/works councils, agencies and resale partners): identification, negotiation, inventory management, and development of distribution channels;
• Oversee all communication materials (print and digital) and actively contribute to the development and deployment of the communications strategy, in close cooperation with the communications department;
• Lead the rental stock renovation project and the re-marketing of accommodations (labeling, incentive measures, opening the service to private owners, raising awareness of energy-efficient renovation, etc.);
• Manage the classification (rating) of furnished tourist accommodation across the destination;
• Establish and maintain relationships with activity providers;
• Improve the customer journey (before, during and after the stay) and commercial processes (increase average transaction value, grow revenue and margin, develop revenue with the SPL (local public company), etc.);
• Advise clients in finding accommodation and activities (recommendations, personalized quotes on request), and manage booking files (reservations / sale of add-on products, follow-ups, accounting management, etc.);
• Configure the software (enter accommodations, pricing, calendar management, etc.) and the booking website (create sections and landing pages, promote products, etc.);
• Improve website performance (usability, user experience, presentation, SEO, functionality, etc.).

Booking Center, Labeling and Classification Manager