Support Engineering Manager
Leonardo
full-time
Posted on:
Location Type: Hybrid
Location: Bristol • United Kingdom
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About the role
- Partnering with the Supportability Engineering Manager to create a support engineering organisation that:
- Enables growth and development of capability within CS3
- Provides the people with career development opportunities and a sense of belonging
- Brings recognised technical expertise to the programmes where it’s needed
- Defining and maintaining a structured, proactive approach to obsolescence management aligned with contractual and regulatory requirements
- Supporting informed decision-making through clear analysis of cost, risk and operational impact, providing regular visibility of risk exposure and mitigation plans to programme stakeholders
- Helping improve modelling tools, forecasting approaches and data quality and promoting data-led decision-making across the lifecycle
- Contributing technically to the creation of in-service support strategies, bids and proposals, both within CS3 and within the product lines of business
- Encouraging knowledge sharing and consistent application of best practice, both from within the company and from wider industry
- Building strong, collaborative working relationships across internal teams, external partners and customers
- Ensuring that appropriate governance is applied and that our obsolescence management processes are robust and fit for purpose
- Identifying opportunities for continuous improvement in support engineering practices, leveraging work being done both within CS3 and at a UK level.
Requirements
- Experience in support engineering or through-life systems engineering within complex, regulated environments (defence experience beneficial)
- Demonstrated experience managing obsolescence and lifecycle risk
- Experience leading and developing engineering teams
- Ability to build trusted relationships with customers and internal stakeholders, gaining credibility through communicating complex technical concepts and risks clearly and constructively
- A demonstrated customer focus with the ability to balance customer expectations, contractual commitments and engineering realities in a pragmatic and transparent way
- Strong analytical skills and understanding of support, cost or availability modelling and forecasting
- Experience of using insights and evidence to challenge existing approaches constructively and drive improvement
- Experience contributing to the engineering aspects of bids or commercial proposals is desirable.
Benefits
- Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
- Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
- Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
- Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.
- Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
- Refer a friend: Receive a financial reward through our referral programme.
- Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
- Flexible working: Flexible hours with hybrid working options.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
support engineeringthrough-life systems engineeringobsolescence managementlifecycle risk managementcost modellingavailability modellingforecastingdata quality improvementengineering bidscommercial proposals
Soft Skills
relationship buildingcommunicationcustomer focusanalytical skillsconstructive feedbackteam leadershipcollaborationcontinuous improvementknowledge sharingproactive approach