Leonardo DRS

Senior Field Service Technician

Leonardo DRS

full-time

Posted on:

Location Type: Office

Location: Menomonee Falls • Wisconsin • United States

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Job Level

Senior

Tech Stack

Java

About the role

  • Troubleshoot and resolve equipment issues requiring research and a high degree of creativity
  • Prepare reports to evaluate service ability issues
  • Demonstrate setup and adjustment of complex equipment for potential users or operators
  • Complete appropriate written documentation and feedback for onsite service and installations
  • Research and deliver unique and complex technical solutions to customers with a high degree of professionalism
  • Determine and recommend the most cost effective products or services that would best fit the customer’s needs
  • Analyze and interpret test results related to the design and test objectives and adjust equipment to bring within specifications
  • Formulate recommendations for changes in product or test methods
  • Demonstrate great customer service skills
  • Possess ability to work variable shifts and up to 12-hour shifts to perform necessary testing
  • Exhibit mature, independent judgment and communicates effectively
  • Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period

Requirements

  • High school diploma or GED with 5+ years of related work experience
  • Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
  • Proficient in the use of a laptop computers, mobile devices, and related software
  • Software skills with C, C++, Java and Visual Basic, a plus
  • Outstanding communication skills (written and oral)
  • Excellent teambuilding and leadership skills
  • Must be able and willing to travel (paid) 75% of the time
  • Must have or be eligible to obtain U.S. passport
  • U.S. Citizenship required.
  • This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.
Benefits
  • Medical, dental, and vision coverage
  • Company contribution to a health savings account
  • Telemedicine
  • Life and disability insurance
  • Legal insurance
  • 401(k) savings plan
  • Wellness programs focusing on physical, emotional, and financial well-being
  • Flexible work schedules including 9/80 program
  • Competitive vacation
  • Health/emergency leave
  • Paid parental leave
  • Community service hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CC++JavaVisual Basictechnical service reportsequipment troubleshootingtest result analysisproduct recommendationsdocumentation skillscomplex technical solutions
Soft Skills
customer servicecommunicationteambuildingleadershipindependent judgmentcreativityprofessionalismadaptabilityproblem-solvingtime management
Certifications
high school diplomaGEDU.S. passport