Leonardo.Ai

Customer Support

• Assist users by answering their questions coming through various channels
• Resolve customer queries, recommend solutions, and guide product users through features and functionalities
• Troubleshoot - Login issues, user-reported bugs/issues encountered while using the Leonardo.Ai platform, billing/payment queries
• Manage multiple customer cases simultaneously and provide timely and accurate customer feedback
• Collaborate with technical and development teams to resolve platform-related problems
• Continuously enhancing speed and efficiency to provide customers with the very best experience.

Customer Service Representative

Artificial Intelligence

• Lead product launches: Take ownership of messaging, timing and coordination for high-impact model and feature releases.
• Positioning and messaging: Translate complex technical capabilities into user-facing value and clear product narratives.
• Early technical input: Embed with the research team to understand what’s being built and shape how it’s communicated; join internal demos and ask critical questions.
• Translate research to product: Bring new model architectures and inference improvements into production and define positioning for users.
• Internal alignment: Create internal briefs and messaging guides to keep product, brand, growth and comms coordinated.
• Go-to-market execution: Plan and support launches across customer segments, from individual creators to enterprise partners.
• Cross-functional support: Help teams move faster by connecting technical progress to user needs and platform goals.
• Customer impact: Ensure customers understand what’s new, how it works and how to get value from it. You’ll be measured by how clearly new capabilities are defined, adopted and understood across segments.

Product Launch Specialist, AI

Frontend Engineer

• Join the Revolution at Leonardo.Ai!
• At Leonardo.Ai, we are advancing our generative AI platform to empower millions...
• As a Front-End Engineer at Leonardo.Ai, you won’t just build features...
• Our engineering function is organised into cross-functional tribes...
• Depending on your experience, you could be building creative tools...
• Create AI Features That Don’t Yet Exist: Bring new creative tools to life...
• Own Technical Planning: Help set the direction for projects...
• Collaborate Closely with Product and Design: Work hand in hand...
• Write High-Quality, Maintainable Code: Develop clean, scalable front-end code...
• Raise Engineering Standards Across the Team: Participate in code reviews...
• Stay Curious and Bring Fresh Ideas: Keep up with emerging trends...

Customer Service Representative

Product Launch Specialist, AI

Senior Front-End Engineer - React.js & Next.js