Senior Product Designer – Healthcare AI Assistant
Hire With Near
Customer Service Representative
Leonardo.Ai
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist users by answering their questions coming through various channels
- Resolve customer queries, recommend solutions, and guide product users through features and functionalities
- Troubleshoot - Login issues, user-reported bugs/issues encountered while using the Leonardo.Ai platform, billing/payment queries
- Manage multiple customer cases simultaneously and provide timely and accurate customer feedback
- Collaborate with technical and development teams to resolve platform-related problems
- Continuously enhancing speed and efficiency to provide customers with the very best experience.
Requirements
- Degree in computer science or information technology
- Experience with Intercom, Stripe/Paddle advantageous
- Prior experience in tech or web-based platform support
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Strong written and verbal communication skills
- Solid knowledge of the product and issues that commonly arise
- Ability to pivot and keep abreast of changes within a fast-paced tech start-up
