Virtual Customer Care Representative
Lennar
full-time
Posted on:
Location Type: Office
Location: Hamilton • New Jersey • United States
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About the role
- Manage and oversee homes under warranty in assigned community(s)
- Promote, facilitate, and foster positive working relationships with customers and trade partners
- Regularly exercise sound judgment and discretion when working with homeowners and trade partners
- Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
- Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
- Proactively remedy any trade partner scheduling, communication, or payment related issues
- Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
- Review and certify the completion of each home within their community
- Conduct field meetings with trade partners, construction staff and sales staff as needed
- Supervise, review and resolve the condition of their community including entry features, road and pond maintenance, common areas, model centers and signage
Requirements
- High School Diploma or equivalent required, or equivalent work experience
- Bachelor’s degree in related field preferred
- Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
- Valid Driver’s License with good driving record
- Valid auto insurance coverage
- Advanced knowledge of scheduling, budgeting and document management
- Ability to read and interpret blue prints
- Computer literacy and proficient in MS Office products (Word and Excel)
- Excellent follow-up, communication (written and verbal) and time management skills
Benefits
- Comprehensive array of health insurance plans including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan with $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- Adoption Assistance up to $30,000
- Up to three weeks of vacation annually
- Generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- Significant Home Purchase Discounts
- Everyone’s Included Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
schedulingbudgetingdocument managementblueprint readingcustomer relationstrade partner managementinvoice approvalhome inspectionproject supervisionfield meeting coordination
Soft Skills
communicationtime managementproblem-solvingjudgmentrelationship buildingleadershiporganizationcustomer servicefollow-updiscretion
Certifications
High School DiplomaBachelor’s degree (preferred)