Virtual Customer Care Representative

Lennar

. Manage and oversee homes under warranty in assigned community(s) .

Posted 4/2/2026full-timeHamilton • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and oversee homes under warranty in assigned community(s)
Promote, facilitate, and foster positive working relationships with customers and trade partners
Regularly exercise sound judgment and discretion when working with homeowners and trade partners
Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
Proactively remedy any trade partner scheduling, communication, or payment related issues
Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
Review and certify the completion of each home within their community
Conduct field meetings with trade partners, construction staff and sales staff as needed
Supervise, review and resolve the condition of their community including entry features, road and pond maintenance, common areas, model centers and signage

Requirements

What you’ll need

High School Diploma or equivalent required, or equivalent work experience
Bachelor’s degree in related field preferred
Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
Valid Driver’s License with good driving record
Valid auto insurance coverage
Advanced knowledge of scheduling, budgeting and document management
Ability to read and interpret blue prints
Computer literacy and proficient in MS Office products (Word and Excel)
Excellent follow-up, communication (written and verbal) and time management skills

Benefits

Comp & perks

Comprehensive array of health insurance plans including Medical, Dental, and Vision coverage
401(k) Retirement Plan with $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
Adoption Assistance up to $30,000
Up to three weeks of vacation annually
Generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
Significant Home Purchase Discounts
Everyone’s Included Day

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

schedulingbudgetingdocument managementblueprint readingcustomer relationstrade partner managementinvoice approvalhome inspectionproject supervisionfield meeting coordination

Soft Skills

communicationtime managementproblem-solvingjudgmentrelationship buildingleadershiporganizationcustomer servicefollow-updiscretion

Certifications

High School DiplomaBachelor’s degree (preferred)