Lengow

Marketing

• Draft high-quality articles, videos, posters, and other content for spreading across B2B marketing channels in China, including WeChat, Zhihu, Sohu, Douyin, RED and other forums.
• Create sales materials to support the sales team, such as sales decks, one-pagers, posters, and more.
• Organize both online and offline events, seek external partners for joint activities, and provide all necessary support for events including logistics, travel, materials, and more.
• Maintain close collaboration with the sales team to meticulously track lead progression within the pipeline, leveraging advanced tools and methodologies to optimize lead conversion rates.
• Create comprehensive customer user guides and support materials to assist Technical Project Manager, while contributing to customer onboarding, satisfaction, and long-term relationship management.

Marketing Intern, Chinese Market

Financial Planning and Analysis

• Conduct detailed ARR analysis by segments (markets, customer types, channels).
• Monitor key B2B SaaS performance metrics (Churn, Upsell, Downsell, Expansion).
• Explain Topline variations during monthly closings.
• Act as a Business Partner to the Chief Revenue Officer and the Sales & CSM teams.
• Manage the full Sales & Marketing cost cycle.
• Oversee Sales Commissions: calculate accruals and determine payout amounts.
• Actively contribute to the annual budgeting process and quarterly forecasts.
• Track variances between forecasts and actuals to identify risks and opportunities.
• Produce cross-functional reporting for our investment fund.
• Contribute to the preparation of Monthly Board Packs and monthly performance reports.
• Support the implementation of standard KPIs in an LBO environment.

FP&A Analyst

Engineering Manager

• Team Leadership: Manage, mentor, and motivate a small team of engineers (4 to 8) to achieve their best performance.
• Technical Guidance: Provide architectural and design leadership, ensuring technical excellence and scalability.
• Hands-on senior software engineer, you are also able to code part of your time (20%)
• Project Management: Oversee the planning, execution, and delivery of engineering projects, ensuring they are on time and within scope.
• Collaboration: Work closely with cross-functional teams, including Product, Design, and QA, to define and deliver high-quality solutions.
• Recruitment & Retention: Identify hiring needs, participate in recruiting efforts, and foster a culture that attracts and retains top talent.
• Continuous improvements & process optimization: Implement and refine engineering processes, tools, and best practices to enhance productivity and quality.
• Stakeholder Communication: Communicate progress, challenges, and solutions effectively to leadership and stakeholders.
• Team roadmap: in collaboration with your Team Product Manager, you will build the quarterly roadmap of the team

Customer Success Manager

• **The Role:**
• The Customer Success Manager will be responsible for driving strategic initiatives that impact customer outcomes and business growth with our suite of solutions.
• - Ensure customers achieve their business objectives by driving product adoption and value realization
• - Act as a product expert and trusted advisor, helping customers connect product features with their strategic goals.
• - Monitor customer health and proactively design action plans to improve outcomes.**Be the client’s main point of contact throughout the journey (from onboarding to renewal).
• - Guide customers on best practices and provide recommendations to maximize product usage.
• - Collaborate with cross-functional teams (Revenue, Product, Support) to ensure a seamless experience.
• - Manage escalations: address issues promptly, follow up, and ensure resolution.
• - Maintain accurate records of customer interactions in the CRM and follow established processes.
• - Build strong, trust-based relationships to foster retention and advocacy.

Marketing Intern, Chinese Market

FP&A Analyst

Engineering Manager

Customer Success Manager, French Native