Lengow

Customer Success Manager

• **The Role:**
• The Customer Success Manager will be responsible for driving strategic initiatives that impact customer outcomes and business growth with our suite of solutions.
• - Ensure customers achieve their business objectives by driving product adoption and value realization
• - Act as a product expert and trusted advisor, helping customers connect product features with their strategic goals.
• - Monitor customer health and proactively design action plans to improve outcomes.**Be the client’s main point of contact throughout the journey (from onboarding to renewal).
• - Guide customers on best practices and provide recommendations to maximize product usage.
• - Collaborate with cross-functional teams (Revenue, Product, Support) to ensure a seamless experience.
• - Manage escalations: address issues promptly, follow up, and ensure resolution.
• - Maintain accurate records of customer interactions in the CRM and follow established processes.
• - Build strong, trust-based relationships to foster retention and advocacy.

Customer Success Manager, French Native

Human Resources

• Deploy and continuously improve the onboarding and employee integration journey in alignment with global HR principles
• Contribute to HR development projects led by the Head of HR, providing a local French perspective
• Oversee and ensure the accuracy of employee lifecycle administration (contracts, amendments, employee records) in collaboration with the HR Officer
• Handle complex or sensitive contractual situations
• Develop and maintain HR reporting and dashboards, providing insights and recommendations
• Ensure HR practices fully comply with French labor law and internal policies
• Act as a trusted HR advisor to managers, providing day-to-day guidance on people management topics
• Support managers in handling complex and sensitive employee situations
• Lead and support performance management processes
• Contribute to organizational change and transformation projects, supporting managers through change
• Manage selected recruitment processes for the French population, in close collaboration with hiring managers
• Support managers on role definition, interview processes, and hiring decisions

Customer Success Manager, French Native

HR Business Partner