Account Manager
Lendsqr
full-time
Posted on:
Location Type: Remote
Location: Nigeria
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About the role
- Be the primary point of contact and build long-term relationships with customers.
- Help customers through email, phone, online presentations, screen-share, and in-person meetings.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customers' usage of our product.
- Responsible for working with the Sales team to onboard and integrate new clients, and developing existing client relationships.
- Liaise between the customer and internal teams.
Requirements
- Minimum of a 2:1 degree in Engineering, Business Management, or any other relevant field.
- 1 to 2 years of work experience as a product manager, product specialist, sales associate, customer support rep, or any other associated field.
- Strong knowledge of fintech and technical products.
Benefits
- Base pay.
- Incentive pay.
- Data allowance.
- Other company benefits as defined by policy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship buildingcustomer servicecommunicationforecastinganalytical skillsstakeholder managementclient onboardingproblem-solvingteam collaborationtrust building
Certifications
degree in Engineeringdegree in Business Management