Lendsqr

Account Manager

• Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, online presentations, screen-share, and in-person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyze customers' usage of our product.
• Responsible for working with the Sales team to onboard and integrate new clients, and developing existing client relationships.
• Liaise between the customer and internal teams.

Frontend Engineer

• Coding, code maintenance, and testing
• Responsible for researching and implementing the latest frontend programming techniques and web technologies
• Communicate with the manager or team members on issues and in providing solutions
• Assist the team in achieving the project goals and meeting the project schedule
• Assist with frontend related support issues
• May be required to onboard new team members in the future

Backend Engineer

• Implement, test, deliver, and maintain product features (new and existing)
• Create technical reports on feature implementations
• Research on existing/new product features and areas of improvement
• Commit to creating and maintaining secure coding practices (and standards)
• Provide support for product features (when needed)

Product Operations

• Handles customer inquiries, complaints, and issues related to various Lendsqr products or services.
• Collaborates with the product development team to identify and resolve product-related issues and bugs.
• Monitors and analyzes systems in place to provide proactive support.
• Provides relevant documentation and report on issues that have been escalated to customers.
• Monitors and analyzes product usage data to identify trends and opportunities for improvement.
• Develops and maintains product documentation, including manuals, user guides, and training materials.
• Collaborates with stakeholders to ensure alignment and provide updates on product support activities.
• Contributes to the development and implementation of product support strategies and best practices.

Product Operations Officer

Graphics Designer

• Develop and maintain Lendsqr’s visual identity across all touchpoints.
• Create high-quality visual assets for social media, sales materials, presentations, blogs, and more.
• Design illustrations, infographics, and other graphic content to communicate complex ideas effectively.
• Collaborate with cross-functional teams, including marketing, product, and sales, to produce cohesive designs that meet business objectives.
• Ensure brand consistency across all materials and campaigns.
• Stay updated with design trends and adapt them to suit Lendsqr’s brand and audience.
• Manage multiple design projects simultaneously, meeting deadlines and maintaining quality standards.

Visual Designer

QA Engineer

• Identify key KPIs for product quality
• Test current and new products and identify weak points and the need for optimization
• Maintain and update automation tests
• Suggest solutions to identified product problems
• Investigate product quality to make improvements to achieve better customer satisfaction
• Plan, create, and manage the overall Quality Planning strategy
• Collaborate with the Product Development team to ensure consistent project execution
• Collect quality data and identify quality assurance process bottlenecks and suggest actions for improvement

Account Manager

Frontend Engineer

Backend Engineer

Product Operations Officer

Visual Designer

Quality Assurance Engineer