Lendesk

Senior Product Designer

Lendesk

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$83,000 - CA$134,500 per year

Job Level

Senior

About the role

  • Support early-stage discovery and accelerate clarity.
  • Lead problem framing, and outcome alignment with user and business goals.
  • Use AI tools to rapidly generate early concepts, workflows, and prototypes that help teams visualize possibilities and uncover constraints earlier in the process.
  • Plan and conduct user research (discovery, validation); synthesize into actionable insights.
  • Create AI-powered exploration assets such as interactive prototypes, sample UI variations, or user-scenario simulations to help product and business stakeholders align on direction.
  • Experiment with new AI-driven approaches to speed up insight gathering, support design workshops, and enable more effective problem framing.
  • Influence product direction through evidence-based narratives and structured decision artifacts.
  • Collaborate closely with partners across business, sales and marketing, customer success, development, and product management.
  • Drive large scopes of work with a high degree of autonomy and translate ambiguous problem spaces into clear product assumptions, using both human-centered and AI-accelerated design methods.
  • Clarify requirements, adapt to new information, and communicate effectively while supporting others in doing the same.
  • Facilitate and participate in design workshops, brainstorms, and reviews, exploring new tools and processes—including evolving AI workflows—and sharing learnings with the team.
  • Mentor team members, helping evolve the design team’s culture of curiosity, craft, and continuous improvement.

Requirements

  • 5+ years of product design experience designing complex, web-based products.
  • Fintech experience is a plus.
  • A strong background in UX design with a proven track record of shipping successful products in cross-functional teams.
  • A portfolio demonstrating real-world product design work, showcasing both process and outcomes.
  • Excellent communication skills and experience collaborating in fast-paced, cross-functional environments.
  • Experience managing stakeholders and working with business teams on requirements gathering and business analysis.
  • Ability to confidently provide direction on product features, design strategy, and roadmaps.
  • A solution-oriented, product-thinking mindset, with the ability to work independently and align design outcomes with business goals.
  • A sharp eye for detail and the ability to reinforce team standards for quality, process, and craft.
  • Experience with design systems and proficiency in tools such as Figma and Miro.
  • Experience using—or a strong willingness to adopt—AI-assisted design tools (e.g., generative ideation, AI-enhanced prototyping, workflow automation) to accelerate discovery, exploration, and iteration.
Benefits
  • Competitive salaries
  • Comprehensive benefit plan including dental, medical and vision.
  • Additional lifestyle and health spending accounts
  • Remote first, work from where you are in Canada
  • Flexible work hours
  • The latest in hardware and software tools
  • Budget to improve your home office set-up
  • Budget for continuous development and training
  • Stock purchase program in our parent company (" NYSE:RKT")

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product designUX designweb-based productsdesign strategyrequirements gatheringbusiness analysisdesign systemsAI-assisted design toolsprototypingworkflow automation
Soft skills
communication skillscollaborationstakeholder managementsolution-oriented mindsetindependent workattention to detailmentoringcuriositycontinuous improvementproblem framing