Lendable

Product Manager

Lendable

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

SQL

About the role

  • Drive efficiency automation across Operations
  • Support Head of Product with defining and delivering the roadmap to automate >80% of customer interactions across chat, email, and voice
  • Design scalable AI-powered servicing journeys that improve resolution rates, QA scores, and customer outcomes
  • Lead the evolution from proof-of-concept AI tools to robust, production-grade systems
  • Identify and solve bottlenecks across Complaints, Fraud & Financial Crime, QA, and servicing workflows
  • Improve agent tooling, data visibility, and workflow design to maximise productivity and quality
  • Lead Cross-Functional Transformation
  • Manage large, high-impact projects across Product, Engineering, Data, Risk, Compliance and Operations
  • Align stakeholders on strategy, trade-offs and delivery plans
  • Balance automation gains with regulatory robustness and customer service quality
  • Build Responsible, High-Quality AI Systems
  • Analyse customer journeys, call flows and behavioural data to identify high-impact automation and deflection opportunities
  • Monitor AI performance and implement robust feedback loops to improve reliability and safety
  • Evaluate unintended consequences of automation and proactively mitigate customer and regulatory risk
  • Ensure all AI deployment adheres to regulatory requirements and best practices
  • Upskill operational teams in how AI systems work and how to use them effectively
  • Embed a culture of experimentation, data-driven iteration, and continuous optimisation

Requirements

  • Product management experience: 3+ years building products, platforms or internal tools; 5+ years for a Senior PM. We’re open to title depending on experience.
  • AI fluency: Hands-on experience automating workflows using the latest AI tools (e.g. with n8n, Zapier, Claude Code, scripts, or similar).
  • Data-driven: Strong analytical skills; comfortable with Excel/Sheets and ideally some SQL. You use data to prioritise, validate and iterate.
  • Delivery excellence: Proven track record of owning and delivering complex, cross-functional product initiatives.
  • Ops experience (preferred): Experience with scaling customer support or operational functions in a similar environment to Lendable.
Benefits
  • Best-in-class compensation, including equity.
  • You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
  • Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
  • We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance.
  • We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI automationdata analysisworkflow designproject managementproduct managementcustomer journey analysisregulatory complianceSQLExceldata-driven decision making
Soft Skills
leadershipstakeholder alignmentcross-functional collaborationproblem-solvingcommunicationstrategic thinkingadaptabilitycontinuous improvementteam upskillingexperiment culture