Financial Support Agent – Part Time
Lendable
part-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
Visit company websiteExplore more
Salary
💰 £10,800 - £11,200 per year
About the role
- Assist applicants in navigating the loan application process.
- Validate the information provided by loan applicants.
- Ensure customer queries are resolved promptly.
- Propose enhancements to processes and product features.
- Deliver tailored responses to customers using quality assurance scorecard.
- Identify and document complaints and respond appropriately.
- Achieve individual and team performance targets.
Requirements
- Strong communication skills.
- Excellent problem-solving abilities and a customer-first mindset.
- Ability to work efficiently in a fast-paced environment.
- Highly efficient in working across multiple cases and systems.
- Strong computer literacy skills.
- Previous experience in customer support, financial support, or a related field is a plus.
Benefits
- Best-in-class compensation, including equity.
- Fully stocked kitchen with breakfast, lunch, snacks, and drinks.
- Coverage for private health insurance.
- Opportunity for additional contracted hours on weekdays.
- Annual leave equivalent to contractual hours.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communication skillsproblem-solving abilitiescustomer-first mindsetability to work efficientlyhighly efficient in working across multiple cases and systemsstrong computer literacy skills