Resort Operations Manager
Lemonjuice Capital & Solutions
full-time
Posted on:
Location Type: Office
Location: Ormond Beach • Florida • United States
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Salary
💰 $65,000 per year
About the role
- Build institutional and industry knowledge regarding ADA by leveraging the appropriate internal and external resources.
- Develop and implement SOP’s and team member training relating to Guest Experience, Owner Engagement, and ADA/Accessibility issues.
- Accessibility evaluation of the property; create a standardized evaluation form for each resort.
- Evaluate and implement applicability of the ADA and HUD accessibility provisions in the timeshare, condominium, mixed use, and commercial environments that we manage.
- Work with resort managers to develop programs for guests.
- Digital check in/out texting platform, monitor customer counts/trip advisor comments.
- Contribute to the evolution and improvement of the reimagination process by providing feedback and sharing ideas that will increase owner value, drive efficiency, or enhance our technical capability.
Requirements
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major;
- 6 years’ experience in the management operations, marketing, finance and accounting, or related professional area.
- HOA boards and timeshares experience preferred.
Benefits
- Robust benefits package available.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SOP developmentaccessibility evaluationprogram developmentcustomer monitoringfeedback analysis
Soft Skills
team trainingcommunicationcollaborationproblem-solvingorganizational skills