Lemonfrog AG

Manager

• You are the first point of contact for our customers in Germany and Austria (Monday to Saturday / remote)
• You handle inquiries primarily via email and chat, and via social media channels when needed
• You carefully prioritize inquiries and ensure efficient handling in day-to-day operations
• All inquiries are processed and documented in our ticketing/helpdesk system, HelpScout
• You review and approve user verifications in accordance with internal guidelines
• You actively support the maintenance and optimization of our predefined responses and help expand and update our Help Center content.

Customer Relationship Manager, 40%