Lemonade

Art Director

• Dream up the impossible, then make it happen: build campaigns that make competitors nervous and customers obsessed (stunts, viral moments, measurable engagement)
• Turn abstract brand strategy into concrete creative magic that proves Lemonade's positioning
• Collaborate closely with in-house creative and design agency, product teams, PR, and executives to ensure cohesive customer touchpoints
• Stay three steps ahead of culture: monitor trends and strategically position Lemonade in relevant conversations
• Execute end-to-end with obsessive attention: manage projects from initial idea through final delivery
• Confidently pitch, present, and sell ideas to senior leadership and the executive team

Creative Director

Customer Support

• Provide a delightful experience by adapting your style of support to meet each customer’s unique needs
• Rapidly become an expert across insurance products and tech stack and guide customers with confidence and precision
• Identify and communicate critical pain points in the customer journey with a solution-oriented mindset
• Advocate for the community of customers and partner with product and engineering to prototype automations and ship feedback-driven updates
• Collaborate closely with prompt engineers to identify prompt changes for AI tools and evaluate their impact on customers
• Use exceptional written communication skills and a keen eye for clear, natural customer communication
• Constantly test, learn, and adapt to new tools, SOPs, and customer insights
• Use AI in daily tasks and continually strive to optimize workflow
• Bring company values to life while interacting and building community across teams

Lemonade

Creative Director

Customer Experience Specialist, German and Dutch Markets

Senior Actuarial Manager