lemlist

Customer Experience Representative, French Speaker

lemlist

full-time

Posted on:

Location Type: Remote

Location: France

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About the role

  • Be the go-to person for users needing help answering questions, troubleshooting issues, and guiding them through lemlist, lemwarm, and lemcal so they can confidently achieve their goals.
  • Deliver support primarily through live chat and email, and occasionally via calls — always focused on fast, clear, and empathetic resolutions.
  • Spot recurring pain points or blockers and flag them proactively to Product, Tech, or Marketing — helping improve our documentation, UX, and product features.
  • Take ownership of user retention by helping customers adopt best practices, overcome obstacles, and continuously get value from our tools.
  • Ensure every interaction ends with a satisfied and confident user, maintaining high CSAT and creating a smooth, effortless support experience.

Requirements

  • You love building strong relationships with users and understanding their needs.
  • You can communicate complex ideas simply, both in writing and on calls.
  • You’re comfortable managing multiple conversations while maintaining a high standard of support.
  • You’re curious, proactive, and eager to learn in a fast-paced environment.
  • You’re fluent in both English and French, written and spoken.
Benefits
  • Competitive salary + company bonus
  • 37 days of holidays per year (+3 extra days offered by the company)
  • Alan Blue: comprehensive medical coverage with 100% of premiums covered for you and your family
  • Swile meal vouchers: daily meal tickets to support your productivity
  • Navigo card: fully covered public transit pass
  • Gear: the laptop, tools, and equipment you need for your role
  • Team building: annual team meetups in exciting locations around the world (you can check our video here ;))
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcommunicationproblem solvingmultitaskingcuriosityproactivityempathyuser retentioncustomer supportadaptability