lemlist

Sales Engineer

• Working with AEs on every complex deals for both lemlist and Claap to influence revenue.
• Prepare custom demo environments, tailored workflows, and sample data
• Run technical discovery calls to uncover requirements
• Lead the more advanced sections of demos: integrations, workflows, automations, multi-product use cases
• Reduce friction for AEs by providing technical credibility in enterprise/mid-market cycles
• Help set clear expectations with prospects to secure high-quality deals
• Deliverability: DNS configuration, warm-up strategy, sending architecture, custom setup
• CRM & Data Integration: Salesforce, HubSpot, API usage, custom workflows
• Help customers build the best outreach workflow possible, leveraging: multi-step automation, AI-powered personalization, n8n / workflow automation tools, CRM alignment and data mapping

Content Manager

• Own lemlist’s video editorial vision across formats and channels
• Define concepts, angles, and key messages
• Write or supervise video scripts
• Ensure strong editorial coherence and brand consistency
• Proactively propose video ideas
• Manage video projects end-to-end

Video Content Lead

Account Executive

• Own Inbound Leads
• Sell Consultatively
• Hit (and Beat) Targets
• Manage Your Pipeline
• Level Up Constantly

Inside Sales Representative

Customer Support

• Handle incoming requests from Claap users through our support channels (Intercom, email, etc.)
• Provide clear, empathetic and efficient support to resolve issues and guide users
• Investigate problems autonomously and collaborate with Product & Engineering when needed
• Identify recurring issues, product friction and opportunities for improvement
• Create, maintain and improve Claap’s Help Center and internal documentation
• Turn recurring questions into clear, actionable articles and guides
• Ensure documentation is accurate, easy to understand and aligned with product evolution
• Work closely with the Knowledge Management team to maintain quality and consistency
• Help design and formalize Claap’s support workflows (triage, escalations, bug reporting, feedback loops, etc.)
• Build processes in close collaboration with the VP of Customer Experience
• Contribute to QA, ticket reviews and continuous improvement routines
• Actively participate in shaping Claap’s future CX operating model

Customer Experience Specialist

• Be the go-to person for users needing help answering questions, troubleshooting issues, and guiding them through lemlist, lemwarm, and lemcal so they can confidently achieve their goals.
• Deliver support primarily through live chat and email, and occasionally via calls — always focused on fast, clear, and empathetic resolutions.
• Spot recurring pain points or blockers and flag them proactively to Product, Tech, or Marketing — helping improve our documentation, UX, and product features.
• Take ownership of user retention by helping customers adopt best practices, overcome obstacles, and continuously get value from our tools.
• Ensure every interaction ends with a satisfied and confident user, maintaining high CSAT and creating a smooth, effortless support experience.

Customer Experience Representative, French Speaker

Human Resources

• Own day-to-day HR operations across the employee lifecycle (onboarding, offboarding, employee changes)
• Support a diverse workforce including employees, EORs and contractors
• Maintain accurate employee data and documentation across HR systems
• Support payroll inputs, benefits administration, and recurring HR operations across multiple countries
• Act as a first point of contact for employee HR questions and operational requests
• Ensure HR processes are compliant, consistent, and well documented

Sales Engineer

Video Content Lead

Inside Sales Representative

Customer Experience Specialist

Customer Experience Representative, French Speaker

HR Operations Specialist