Leiters Health

Collections

• Monitor and manage assigned accounts to identify and collect past due balances in accordance with Company policy and the collections process.
• Contact customers via phone and email.
• Reconcile accounts and research/resolve payment discrepancies (e.g. mis-posted and misapplied payments).
• Maintain accurate and detailed notes of collection activities, customer communications and Promise-to-Pays.
• Prepare collection status aging reports tracking progress toward collection goals.
• Collaborate with billing, commercial, and customer service teams to resolve account issues.
• Provide excellent customer service while supporting collection targets.
• Escalate delinquent accounts in accordance with the Escalation Process outlined in the SOP.
• Assist with emailing monthly statements and review/process new customer account applications as needed.
• Work with the Cash Applications team to support application of payments, including ACH, checks and credit cards.
• Assist with the resolution of unapplied payments and the Accounts Receivable email account.
• Support month-end close and audits as needed and support the Accounts Receivable team when and where needed.
• Maintain accurate documentation of customer records in SalesPad and perform SOPs, forms, and quality control activities including document retention.
• Other duties as assigned.

Collections Specialist