Leiters Health

Operations

• Responsible for the timely and in-full execution of production plans
• Ensures compliance to cGMP standards, internal procedures and product quality standards
• Works cooperatively with all functional areas of the business to facilitate innovation while ensuring the delivery of products and services of the highest quality and compliance
• Liaison with all relevant regulatory bodies including the FDA and State Boards of Pharmacy
• Works cross functionally to facilitate product registrations, field actions/recall management, product life cycle management and asset management in line with business objectives
• Delivers service levels in line with customer and company expectations
• Accurate and focused management of budgeted expenses
• Fosters a continuous process improvement environment
• Leads 3-5 direct reports across the Manufacturing (Formulation, Filling, Sanitization) & VILP groups
• Foster a positive and productive work environment, providing guidance, coaching, and mentoring as needed to achieve a culture of excellence and collaboration
• Conduct regular 1:1’s to address performance, feedback and relationship building
• Identify training and development needs within the team and facilitate as able

Director of Operations

Engineer

• Manage site activities necessary for successful execution of project(s) and ensure these are completed as necessary to tie in with the overall project execution.
• Ensure all company and site Engineering policies and procedures are adhered to.
• Ensure all work carried out and equipment installed is safe, effective and compliant with industry standards.
• Ensure all work undertaken is reflected accurately in up-to-date Engineering, project and Maintenance files.
• Report project status to the VP, Engineering, project team members, project management personnel, and functional stakeholders.
• Serve as liaison between professional Engineering firm(s), maintenance team members, construction firms, service firms, and site project team members involved in the project(s) at hand.
• Manage and resolve technical issues or changes arising throughout production equipment life cycle while also ensuring the overall production schedule, equipment performance, and budgeted cost to maintain are adhered to.
• Ensure all new or modified equipment, facilities, and utilities are handed over effectively to end users.
• Apply engineering expertise toward the development and continuous improvement of departmental toolsets, such as operational procedures, design specifications, and whitepapers.
• Perform any other activities as directed by the VP, Engineering.
• Leads consistently in productivity, quality and teamwork metrics.
• Adheres to all applicable procedures, cGMPs, company policies and any other quality or regulatory requirements. (For example: OSHA, DEA, FDA, EMEA, EHS, etc.)
• Provide training and development oversight to support the growth of new or junior engineers.

Project Engineer III

Client Services Representative

• Monitor and process orders received via the web, e-mail, phone, or fax queues
• Manage various ordering queues to assure timely processing of orders, clear communication with customers and a high degree of accuracy
• Setup customer accounts and users for web ordering on order Leiters.com web platform
• Setup customer pricing for web ordering
• Compilation of data and preparation of subsequent reports, spreadsheets, word documents, as required
• Document conversations related to key influencers and buyers at facilities
• Communicate effectively to customers and internal stakeholders verbally and through e-mail
• Comprehending and implementing SOPs, forms, and quality control activities
• Discovery, analysis, and recommendation to rectify any discrepancies or problematic data issues
• Daily management of orders, invoices, and open items until closure and with accuracy
• Receive and respond accurately and professionally to customer inquiries and concerns via telephone or email
• Comprehend and implement SOPs, forms, and quality control activities
• Accurate data entry into selected customer interaction, prescription, and accounting software program

Pharmacy Client Support I

Inside Sales

• Reporting to SVP/GM Ophthalmics, the Ophthalmic Inside Sales Manager is dedicated to building strong relationships with both internal and external customers.
• Manages the inside sales team to optimize customer experience and exceed revenue targets through dynamic coaching and innovative sales strategies.
• Ensures revenue growth for the organization by meeting and exceeding sales goals set within the organization through effective sales planning.
• Drives new customer acquisition by proactively identifying and targeting potential clients, developing tailored outreach strategies, and cultivating relationships.
• Establish and maintain a current pipeline for sales opportunities and targets for the team in the CRM system.
• Regularly track and report on new customer acquisition metrics and sales growth initiatives.
• Accountable for performance management and growth of the team based on company goals for revenue and growth.
• Analyzes sales data to identify trends and determine root causes to improve sales performance.
• Coaches the team to focus on product expansion and build a target list prioritizing new customer acquisition alongside account development.
• Prepares annual sales plan and prepares monthly updates for new customer acquisition and sales growth.