support a large enterprise IT contract for the DOD.
interact with customers for troubleshooting and coordinating system availability.
examine complex workstation problems and suggest and implement appropriate corrective action to initiate a repair or return to compliance.
analyze recurring problems and initiate solutions for preventing reoccurrence.
remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, manual patch installation and other remedial actions.
provide general systems administration mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel.
develop and update operations and maintenance documentation for 24/7/365 ITOC personnel.
coordinate with Cyber Security staff and other service lanes to develop solutions for mitigating security risks.
troubleshoot SCCM/MECM agent software installation issues, package deployments, and patch incompatibilities.

Requirements

Bachelor's degree with 4+ years of relevant experience or Master’s degree with 2+ years of relevant experience or Associate’s with 6+ years of related experience or High School Diploma with 8+ years of related experience.
TS/SCI with CI Poly required for Position or TS/SCI and willingness to obtain a polygraph.
Experience with Tier 1 & 2 system administration
Experience managing patch deployments in Microsoft SCCM/MECM
Familiarity with Microsoft SCCM/MECM concepts such as Distribution Points, Collections, Packages etc.
Experience troubleshooting patch installation errors or incompatibilities
Experience manually uninstalling/reinstalling operating system and application patches
Experience with Scripting/Automation using PowerShell
Experience with interacting with customers to handle service inquiries and problems
Experience troubleshooting issues in a growing enterprise environment
Experience with log reviews, incident analysis, and identification of issue trends
Experience with patch management methodologies for workstation and server operating systems such as Microsoft Windows, Linux, Mac, and Unix
Experience working individually in a team environment to complete assigned tasks
Time management skills
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)

Benefits

competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administrationpatch managementtroubleshootingSCCMMECMPowerShelloperating system installationincident analysislog reviewsscripting

Soft Skills

time managementoral communicationwritten communicationteam collaborationcustomer interactionproblem-solvingmentoringtraining

Certifications

TS/SCICloud+GICSPSSCPSecurity+ CEGSECDoDM 8140.03