Site Support Manager
Leidos
full-time
Posted on:
Location Type: Office
Location: Reston • Virginia • United States
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Salary
💰 $131,300 - $237,350 per year
About the role
- Provides enterprise oversight for IT site support service delivery across TSA facilities supporting the End User Services Division (EUSD)
- Ensures consistent, high-quality delivery of onsite IT support, dispatch services, hardware lifecycle management, and collaboration services aligned with TSA mission priorities and End User Services operational requirements
- Coordinates with the Program Manager, Enterprise Service Desk leadership, and TSA stakeholders to manage escalations, monitor service performance, and ensure effective integration between service desk and field support operations
Requirements
- Requires BA/BS in a technical or management discipline
- Requires a minimum of 10 years of experience in IT service delivery, field operations management, or enterprise end-user services
- Requires a minimum of 7 years of experience managing multi-site or regional IT support operations
- Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management
- Proven skills in escalation management, performance monitoring, and process improvement
- Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service deliveryfield operations managemententerprise end-user servicesescalation managementperformance monitoringprocess improvement
Soft Skills
customer service orientationleadershipcollaborationcommunicationinterpersonal skills
Certifications
BA/BS in a technical disciplineBA/BS in a management discipline