Lead a holistic Total Experience model that integrates User Experience (UX), Customer Experience (CX), and Employee Experience (EX) to ensure intentional, efficient interactions across all Cloud One service touchpoints.
Optimize and automate the onboarding processes for additional applications targeted for migration annually, reducing friction for Mission System Owners (MSOs).
Lead mature outreach initiatives to educate Air Force and Space Force customers on Cloud One service offerings, including Infrastructure/Platform as a Service (IaaS/PaaS) and DevSecOps environments.
Collaborate with the Program Management Office (PMO) to analyze holistic schedule data, ensuring MSOs have clear, data-driven insights prior to the migration decision.
Champion the Total Experience model, helping customers understand how to leverage Cloud One's pre-built guardrails and achieve their Authority to Operate (ATO) requirements.
Create and monitor feedback mechanisms specifically for multi-vendor ecosystems (AWS, Azure, OCI, GCP) to identify and resolve cross-platform usability issues.
Oversee implementation of automated tools for routing support requests and gathering Customer Satisfaction metrics.

Requirements

Bachelor’s Degree and 12+ years or more of experience; Master’s and 10+ years or more of experience, additional years of experience may be accepted in lieu of degree.
Minimum 10 years of professional experience, with specific emphasis on Enterprise-scale cloud operations or large-scale technical project management.
Thorough understanding of AWS GovCloud, Azure Government, and Oracle National Security Regions, including their specific security domains (IL2, IL4, IL5, and IL6).
Familiarity with Identity, Credential, and Access Management (ICAM) systems used within Air Force cloud environments.
U.S. Citizen with a current Secret Clearance.

Benefits

paid time off (PTO)
flexible schedules
discounted stock purchase plans
career growth
education and training support
parental paid leave
more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud operationstechnical project managementonboarding process optimizationdata analysisautomated tools implementationfeedback mechanismsDevSecOpsIaaSPaaScross-platform usability

Soft Skills

leadershipcollaborationcommunicationcustomer educationproblem-solvingdata-driven decision makingchampioning initiativescustomer satisfaction focus

Certifications

Bachelor’s DegreeMaster’s DegreeSecret Clearance