Leidos

Help Desk Engineer

Leidos

full-time

Posted on:

Location Type: Office

Location: Canberra • Australia

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About the role

  • Support the systems, users, and services that keep secure national programs operating effectively every day
  • Provide second-level technical support with advanced troubleshooting across hardware, software, networks, and identity/access platforms
  • Resolve escalated service desk incidents and requests in line with defined SLAs
  • Analyse recurring issues and contribute to problem management and root-cause resolution
  • Maintain, configure, and optimise endpoint devices, secure ICT systems, and monitoring platforms
  • Support engineering and system administration teams with system health checks, patching, and environment maintenance
  • Contribute to ICT system upgrades, new service deployments, documentation, and continuous improvement initiatives

Requirements

  • Degree in IT, Computer Science, Systems Engineering, Networking, or equivalent hands-on experience in similar ICT roles
  • Proven experience in ICT support environments (service desk, operations, or systems support)
  • Strong troubleshooting skills across Windows, networks, secure ICT platforms, and enterprise applications
  • Experience with incident and problem management, including root cause analysis
  • Knowledge of identity and access management, endpoint administration, and system health/monitoring tools
  • Self-driven with strong customer service focus, able to work autonomously and collaborate across technical teams
  • Australian Citizen and hold an active TSPV Clearance
Benefits
  • Accrue up to an extra 12 days of leave per year through our Life Days program
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingWindowsnetworksidentity managementaccess managementendpoint administrationsystem health monitoringincident managementproblem managementroot cause analysis
Soft Skills
customer serviceautonomycollaboration
Certifications
TSPV Clearance